Q1. Can I order samples of your products?
A: Yes, we welcome sample orders to test and inspect quality. Mixed samples are acceptable.
Q2. How about the delivery time?
A: The sample takes 2-10 days. Customized orders require more than 1-2 weeks of production time.
Q3. Does your product have a minimum order quantity limit?
A: The minimum order quantity is low, and 1 sample can be provided for inspection.
Q4. How do you transport the goods and how long will it take to arrive?
A: We usually ship samples through DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive.
Air and sea freight are also optional.
Q5. How to handle your product order?
A: First, let us know your requirements or application.
Secondly, we will provide a quotation based on your requirements or our suggestions.
Thirdly, the customer confirms the sample and pays a deposit for the formal order.
Fourthly, we arrange production.
Q6. Can I print my logo on your products?
A: Yes, it is. Please notify us officially before production and confirm the design based on our samples first.
Q7. Do you provide guarantees for the product
A: Yes, it is. We offer a one-year warranty for our products.
Q8. How to handle faults
A: Firstly, our products are produced under a strict quality control system, with a defect rate of less than 0.3%.
Secondly, during the warranty period. We will fix them, or we can discuss solutions, including recalling them according to the actual situation
Batch defective product situation
Q9. How can I make payment to you?
You can make payment via wire transfer (large amount), and samples can be paid via PayPal.